PERFORMANCE INDICATOR

Our goal is to provide high levels of customer satisfaction by maintaining our buildings well and providing quality customer service. We seek to develop energy-efficient, well-located facilities that meet and exceed our customers’ expectations.

AMB commissions an annual customer satisfaction survey that rates the performance of our customer service relative to our industry peers and to our own performance from prior years. This feedback enables our regional managers to target areas of improvement as well as best practices that can be emulated.

We reinvest in our properties to reduce maintenance costs and to improve energy performance. Our capital maintenance program focuses on proactively addressing building needs before they become customer complaints. This program assesses our buildings annually and provides follow-up monitoring for newly installed products and systems to ensure they are performing properly.

AMB’s acquisitions and development teams carefully assess site conditions as part of due diligence. Our due diligence consultants and in-house professionals invest in continuing education and training each year through conference participation and industry association programs to ensure that industry best practices are followed.

We routinely work with our customers to make improvements to operating properties that include highly efficient and Energy Star-compliant HVAC systems, energy-efficient roofing and lighting. We expect to seek certification of many projects in accordance with LEED standards. At completed LEED projects, we provide information to customers to educate them about the sustainable characteristics of the buildings. For development projects, this assessment begins during the site assessment with a Phase 1 report that identifies environmental and other property-specific concerns. In the design phase, building-related health and safety aspects are considered. This includes indoor air quality, lighting quality and thermal comfort. Measures AMB has implemented on projects include increased daylighting, low-VOC paints and interior finishes, more efficient HVAC equipment and system commissioning.

AMB’s efforts can also reduce heat-island effects, a contributor to higher temperatures around the site and in the surrounding environment. Concrete truck courts and driveways, permeable paving in car parking lots and trees planted to shade parking areas function to reduce heat-island effects at our properties. Our efforts in this regard also include the use of white, Energy Star-compliant and high-emissivity roofing. For example, AMB has installed new roofs that have Solar Reflectance Index (SRI) values of up to 110, far exceeding the Energy Star threshold of SRI 75.

Improvement ratings increased year-over-year across key management, leasing and tenant improvement ratings for those assets surveyed. When compared with the 2007 results, satisfaction levels across the AMB portfolio have improved statistically.

Our goal is to provide timely information on the company and its leadership to our stakeholders. The company also has processes in place to ensure Regulation Fair Disclosure compliance. Additionally, we adhere to a strict policy of truth in advertising.